Talkmap® Is the North Star of Customer Experience Data
Transforming customer conversations into game-changing visibility and intelligence at the volume, speed, & scale required to make it actionable for world leading brands
Talkmap is the only company delivering real-time conversational intelligence and insights at the volume and scale required to transform CX & EX for the world’s largest enterprises.
The most valuable Customer Experience Data available.
An intimate understanding of your customers – and what really matters to them – is the goal of all Customer Experience Data, because this insight drives everything.
Talkmap automatically & continuously unlocks real-time insights, context, & preferences as they happen in your customer conversations.
Customer care professionals are realizing that truly understanding the voice of the customer can only be done by listening to the verbal interactions of the customer with your company.”
2022 State of Voice Technology Survey
Test us, we’ll prove it.
We’re faster. Better. Unrivaled.
Talkmap translates customer interactions into actionable insights in real-time.
Patented AI-powered machine learning
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World leading linguistics
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Unmatched speed & scale
Talkmap® Customer Experience Data
Talkmap automatically and continuously analyzes, structures, organizes, labels, & visualizes raw conversations in real-time, to transform CX, EX, automation, & operations.
Customer conversations hold the secrets capable of transforming companies.
From hyper-personalized proactive CX & EX, to game-changing improvements in automation & operations.
Customer Data Insights
Timely, actionable insights to identify issues & improve CX, EX, and operations across every area of your business.
Call Center Performance
Call Center enhancement, via agent co-piloting, best practice learning & scripting.
Issue Identification
Real-time troubleshooting of customer complaints and product-related issues
Our powerful platform and partnerships have already made us an industry leader
Talkmap has partnered with leading Systems Integrators and tech giants throughout the Martech & EX stacks to provide native integrations into the leading CDP, CRM, ERP, & HR platforms.
Revolutionary solutions for multiple industries
Telecom
Banking & Financial Services
Insurance
Retail, CPG, Consumer Services
Healthcare
Why enterprises need Talkmap
Talkmap’s revolutionary Talkdiscovery platform enables you to understand EVERY interaction your brand has with EVERY customer at scale, in real-time.
This delivers the unbiased, timely, & actionable insights and visibility to transform key areas:
EX: Employees who have the tools to make their customers happy enjoy their job & deliver great CX.
Automation: Dramatically accelerates & improves omni-channel self-service while lowering costs & improving CX.
Operations: Quickly identify & improve issues in every area of your business
It’s Business Intelligence at the source. Automatic learning. At scale. In real-time.
“The Conversational Intelligence Gap and What To Do About It”
– Opus Research, April 2022
“One company that is gaining significant traction in this space among industry leaders and systems integrators is Talkmap. Talkmap is a Conversational Intelligence company whose models and algorithms utilize 100% of ongoing customer conversations as they occur to gain accurate and timely visibility into customers and how they change over time. Importantly, because Talkmap’s models are not pre-built, but rather are trained by actual customer conversations, their accuracy, value, and actionability are all demonstrably improved and is what enables it to work on an ongoing, sustainable basis. As customers change, Talkmap’s models identify it.”
