Slider Background GET STARTED Button Arrow

Conversational automation
and intelligence that’s
transforming enterprises

Better-than-human accuracy, more robust understanding, 250X faster, at scale.
TalkMap Intro Image

Talkmap’s breakthrough technology uses AI-powered machine learning- with conversational understanding, to automate the manual, slow, & costly effort to access companies’ most valuable assets – customer conversations.

Identify & act on the best opportunities for automation & business improvements in nearly real-time via a fully automated cloud SaaS platform.

Gartner Logo

Talkmap named Cool Vendor for Conversational Platforms

Opus Logo

Talkmap named leader in “Better bots faster movement”

Highlights Talkmap for actionable analytics & better customer experience.

Enterprises aren’t leveraging their most valuable assets—
conversations with their Customers.

Talkmap offers never-before-seen visibility into customer conversations that enables:

Accelerated automation, botdevelopment, and management

Better bots that tap into anongoing pulse of yourorganization’s conversations.

Transformational visibility into every area of your business

Timely insights that enable ongoing improvements, alerts of problems,competitive activity, & trends

Significant cost savings

Talkmap offers never-before-seen visibility & speed…many companiesrealize $50M-$150M+ of costsavings.

Talkmap.
Transformational insights & speed.

We acelerate automation & business insights
We combine world-leading computational linguistics expertise with sophisticated AI and Machine Learning models for the world’s largest enterprise customer contact centers.

Proprietary technology automates with surprising efficiency
Our technoplogy ingests, labels, structures & analyzes raw conversation data automatically and maps every customer conversation in nearly real-time allowing for timely insights, analysis, & acceleration of automation.

Intuitive Platform to access it all
Our patented Cloud SaaS Conversational AI platform provides dynamic mapping tools that are easy-to-use and produce customizable visual maps of 100% of an enterprise’s customer conversation data.

 

Schedule Demo

Our pictures are worth a million conversations

TalkMap Workflow

Customer conversations provide the raw data

  • Live, recorded &/or transcribed calls & chats
  • Virtual agents / assistants
  • Chatbots

Talkmap automates data structuring in nearly real-time

  • Ingest raw, unstructured conversation data
  • Analyze, discover, & label intents/topics/goals
  • Model & structure conversation data
  • View/export maps by topic/functional area

Dynamic mapping tools allow youto put the power of your customer data to work.

  • Easy-to-use, searchable maps of conversation data
  • Valuable data for accelerated automation & bot training
  • Powerful & timely insights for Stakeholders

We enable customers to interact naturally & efficiently with automation

Continuous model learning keeps automation running smoothly.
Talkmap ingests 100% of customer conversations to dynamically learn, train, & keep bots current using language your customers understand.

Process Infographic

The Result
Automation that works 250X faster than current methods. Via a fully automated cloud SaaS platform.

Schedule Demo Button Arrow

Like a crystal ball for every area of your business

product / service issues

business challenges

legal / compliance

competitive risks

Crystal Ball

happy / unhappy paths

marketing insights

best practices

current events & trends

Laptop

Powerful Intuitive Platform Interface

Easy-to-use, customizable and searchable interface identifies topics your customers are talking about (250x faster vs traditional methods), from their perspective and using their own words.

Side-by-side comparison: Large silicon valley tech company’s project vs. Talkmap

Better accuracy, more robust results, in a fraction of the time & cost

*1 30 employees x $200,000 per year x 2 years x 80% of effort to prepare data based on 2018 Crowdflower report
**2 Estimated labor savings by automating data labeling, intent discovery and bot training data generation tasks + reduced time to market of 23 months at a monthly cost savings of $140,000

Talkmap – the ‘DNA Mapping’ of Customer Conversations

Talkmap technology functions like DNA-mapping—providing the structure & details of customer conversations needed to identify the best opportunities for automation & business improvements.

Talkmap surfaces user problems and needs, then categorizes them so we can focus on those that are more impactful.

— Executive Director, Global Technology, World Leading Financial Institution