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Talkmap transforms customer calls & chats into actionable insights
Talkmap’s breakthrough technology uses AI-powered machine learning – with conversational understanding, to automate the manual, slow, and costly effort to access companies’ most valuable assets – customer conversations.
Identify and act on the best opportunities for automation and business improvements in nearly real-time via a fully automated cloud SaaS platform.
Talkmap named Cool Vendor for Conversational Platforms
Talkmap named leader in “Better Bots Faster Movement”
Enterprises aren’t leveraging their most valuable assets —
conversations with their customers.
Talkmap offers never-before-seen visibility into customer conversations that enables:
Accelerated automation, bot development, and management
Better bots that tap into an ongoing pulse of your organization’s conversations.
Transformational visibility into every area of your business
Timely insights that enable ongoing improvements, alerts of problems,competitive activity, & trends
Significant cost savings
Talkmap offers never-before-seen visibility & speed…many companiesrealize $50M-$150M+ of costsavings.
We accelerate automation & business insights
We combine world-leading computational linguistics expertise with sophisticated AI and Machine Learning models for the world’s largest enterprise customer contact centers.
Proprietary technology automates with surprising efficiency
Our technology ingests, labels, structures & analyzes raw conversation data automatically and maps every customer conversation in nearly real-time allowing for timely insights, analysis, & acceleration of automation.
Intuitive Talkdiscovery™ Platform to access it all
Our patented Cloud SaaS Conversational AI platform provides dynamic mapping tools that are easy-to-use and produce customizable visual maps of 100% of an enterprise’s customer conversation data.
Our pictures are worth a million conversations
Customer conversations provide the raw data
Talkmap automates data structuring in nearly real-time
Dynamic mapping tools allow youto put the power of your customer data to work.
Continuous model learning keeps automation running smoothly.
Talkmap ingests 100% of customer conversations to dynamically learn, train, & keep bots current using language your customers understand.
The Result
Automation that works 250X faster than current methods via a fully automated cloud SaaS platform.
product / service issues
business challenges
legal / compliance
competitive risks
happy / unhappy paths
marketing insights
best practices
current events & trends
Easily explore customer conversations with successful outcomes to capture best practices phone & chat scripting that turns all agents into your best agents.
Easy-to-use, customizable and searchable interface identifies topics your customers are talking about (250x faster vs traditional methods), from their perspective and using their own words.
Easy-to-use, customizable and searchable interface identifies topics your customers are talking about (250x faster vs traditional methods), from their perspective and using their own words.
Better accuracy, more robust results, in a fraction of the time & cost
*1 30 employees x $200,000 per year x 2 years x 80% of effort to prepare data based on 2018 Crowdflower report
**2 Estimated labor savings by automating data labeling, intent discovery and bot training data generation tasks + reduced time to market of 23 months at a monthly cost savings of $140,000
Talkmap technology functions like DNA-mapping—providing the structure & details of customer conversations needed to identify the best opportunities for automation & business improvements.
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Talkmap surfaces user problems and needs, then categorizes them so we can focus on those that are more impactful.
— Executive Director, Global Technology, World Leading Financial Institution
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