Why Talkmap Header

And it’s revolutionizing the world’s largest enterprises. Meet the team below.

We combined world-leading
linguistics with AI-powered
Machine Learning and
massive computational power.
Our Company

Who We Are

 

Talkmap’s leadership set out to solve an enormous problem – the lack of visibility into companies’ most valuable untapped assets – conversations with their customers and prospects. As experienced leaders in both large enterprises and contact center transformation projects, we had experienced first-hand how hard it is to gain actionable insight into what customers are talking about when they contact a company. Call disposition systems can’t capture it and structured Voice of the Customer research is both limited and delayed.  
 
But what if we could develop a solution that could combine multiple technologies to provide critical and actionable visibility into conversations in nearly real-time? That would be transformational… and that’s what we did. Over multiple years and numerous POCs and pilot tests, we’ve proven that we can now automate what was previously thought impossible…consistently identifying Business Case values of $10M-$350M+ annually for our customers…and we’d love to do it for your company.  

Our Leadership

Tim Moss

Tim Moss

Chairman and CEO

Jonathan Eisenzopf

Jonathan Eisenzopf

Chief Strategy & Research Officer

Kathi Gurin

Kathi Gurin

SVP Customer Experience

John Lescarbeau

John Lescarbeau

EVP Sales

Ken Goldberg

Ken Goldberg

EVP Business Development

Jeff Small

Jeff Small

VP Engineering

Daryl Gambrell

Daryl Gambrell

VP Operations

Brad Birdwell

Brad Birdwell

Chief Financial Officer