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Conversational analytics is essential for businesses interested in how to dissect the nuances of customer conversations and interactions in order to improve the customer experience, reduce costs and improve profits. Interpreting the complexity of language, context, and intent is therefore vital to build trustworthy connections across a variety of situations—especially contact center conversations.
This series aims to demystify Generative AI and Large Language Models, establishing what they are, how they work, and why they’ve become one of the most important innovations for businesses in recent years. This foundation will give us the better footing to explain when and how to use them in business.
The bun-to-beef ratio of generative AI is out of whack—for every 1,000 clickbait articles about AI, you’ll find one with meat. That’s because beyond image generation, improving your emails, grammar, and coding, very few enterprise-grade generative AI solutions have proven themselves ready for prime time. For example, while most analysts agree customer support is an essential use of generative AI, try to find someone who's done it, and you’ll be sorely disappointed.
One AI innovator has cracked that nut. They’re called Talkmap.
The bun-to-beef ratio of generative AI is out of whack—for every 1,000 clickbait articles about AI, you’ll find one with meat. That’s because beyond image generation, improving your emails, grammar, and coding, very few enterprise-grade generative AI solutions have proven themselves ready for prime time. For example, while most analysts agree customer support is an essential use of generative AI, try to find someone who's done it, and you’ll be sorely disappointed.
One AI innovator has cracked that nut. They’re called Talkmap.
With the rise of AI, more and more organizations were able to utilize this technology in an attempt to gain deeper insights into their conversational data. However, early in AI’s implementation in this context, these conversational insights were presented solely as numbers and text which, while useful for traditional business technologies, left much to be desired when it came to conducting a meaningful analysis of conversation data. This is where Talkmap’s TalkDiscovery Agent Desktop came into play. We were able to present AI-powered data insights in a democratized, human-focused interface. Here’s how we did it.
The business case for AI is stronger than ever. AI technology has streamlined day-to-day processes, allowing for safe, secure, and rapid solutions to pre-existing business problems. However, the question now becomes: how do you implement AI for your business? One organization that has mastered AI implementation is Talkmap. Talkmap has created an innovative view of language and built a company worth millions that uses AI to help call center agents turn customers into fans. They have been developing their solution for years with one key principle being their use of intent discovery to make their scalable conversation analysis possible.
The bun-to-beef ratio of generative AI is out of whack—for every 1,000 clickbait articles about AI, you’ll find one with meat. That’s because beyond image generation, improving your emails, grammar, and coding, very few enterprise-grade generative AI solutions have proven themselves ready for prime time. For example, while most analysts agree customer support is an essential use of generative AI, try to find someone who's done it, and you’ll be sorely disappointed.
One AI innovator has cracked that nut. They’re called Talkmap.
Generative AI and LLMs have been all the rage over the last two to three quarters, and many companies are scrambling to get ‘something’ delivered.
While others are trying to figure out how to apply Generative AI and LLMs across the enterprise, we have been using AI models like GPT and Bard for over four and a half years.
FOR IMMEDIATE RELEASE New CRO brings decades of software industry expertise and hyper growth experience; will oversee sales, marketing, customer success, indirect channels, and delivery. – Talkmap is proud to announce the addition of Andy Menzies as their Chief...
FOR IMMEDIATE RELEASE New Board Member brings decades of industry experience – DALLAS, July 11, 2023. Today, Talkmap, a leading AI-powered conversational intelligence platform that transforms call center conversations into understanding and engagement, announced that...
FOR IMMEDIATE RELEASE Talkmap’s CID automatically identifies new customer goals, intents, & issues on a continual basis in customer conversations, enabling CX leaders to take quick action. – Talkdiscovery is a revolutionary generative AI-powered platform that...
“The Conversational Intelligence Gap and What To Do About It” – Opus Research, April 2022 “One company that is gaining significant traction in this space among industry leaders and systems integrators is Talkmap. Talkmap is a Conversational Intelligence company whose...