Talkmap

Privacy Policy

Control Code

DCF-116

Control Description

Talkmap’s users are required to explicitly accept the notice of privacy practices prior to entering information into the application.

Introduction

The Talkmap Talkdiscovery platform for conversational automation goes beyond the borders of any one country. This globalization demands that our Machine Learning engine ingests unstructured customer calls and live chats that may contain multiple types of information. This Policy document sets forth the general principles that underlie Talkmap’s specific practices for collecting, using, disclosing, storing, retaining, disposing, accessing, transferring, or otherwise processing any customer provided data ingested.

Applicability

This Policy applies to all Talkmap personnel and (as transferred and agreed) with suppliers/business partners who must act consistently with the principles contained in the policy. Country and industry-specific laws and regulations shall take precedence over this policy, to the extent applicable. The application of these principles is more particularly described in the applicable Talkmap Corporate Instructions (and any accompanying implementation Guidelines) relating to processing Personal Information. Please read this policy along with the company guidelines for use and processing of Personal Information to understand how Talkmap plans to achieve the set principles.

Privacy Policy Statement

Talkmap remains committed to protecting the privacy and confidentiality of Personal Information of its Employees (including prospects and contractors), Clients, Client Customers, Business Partners, and other identifiable individuals that it may receive, use, access, process, transfer or store as part of its business. Uniform practices for collecting, using, disclosing, storing, retaining, disposing, accessing, transferring, or otherwise processing such information assists Talkmap to process Personal Information fairly and appropriately.
Talkmap requires all data we collect from customers be redacted and anonymized of any Personal Information as part of the services we may render to them, or during its course of business. Nevertheless, and based on the information or data being collected and nature of services or requirements, Talkmap will apply suitable mechanisms to ensure that Talkmap has a lawful basis for receiving, accessing, using, processing, transferring, storing and/or disposing such personal information.

General Privacy Principles

These general principles apply to the processing of Personal Information world-wide by Talkmap.

Accountability

Talkmap understands its accountability and responsibility for any Personal Information that it may receive, use, process, store as part of its business. Accordingly, it will:

1. have appropriate corporate instructions, guidelines and other measures to be able to demonstrate that Personal Information is used/ stored / processed / retained / disposed / transferred in compliance with applicable law and other applicable guidelines.
2. designate an individual or individuals who are accountable for the organization’s compliance with the Privacy principles; and
3. ensure the availability of required policies, procedures, and contacts for management of personal information; these being reviewed at a minimum annually or as and when there is a change warranted.

Fairness and Purpose

When applicable, Talkmap will collect adequate, relevant, and necessary Personal Information, and will process such information fairly and lawfully for the purpose it is collected. The purpose of collection will be specified not later than at the time of data collection, or on each occasion of change of purpose.

Accuracy

When applicable, Talkmap will keep Personal Information as accurate, complete and up to date as is necessary for the purpose for which it is processed; and provide appropriate channels for the same.

Disclosure and Data Sharing

When applicable, Talkmap will make Personal Information available inside or outside Talkmap under appropriate circumstances for business purpose only or as authorized by law. In the event Talkmap is required to transfer personal information to countries other than Talkmap operation’s country of business (including transfer to other entities or third parties), Talkmap will implement privacy principles for the use / processing/ transfer / storing/ disposal of personal information as may be prescribed under applicable laws.

Cross-Border Data Flows

When conducting business, working on Company projects, or implementing new processes or systems, an operation may require the transfer of personal information to other entities or third parties that are located outside of the Talkmap operation’s country of business. While permissible data transfer mechanisms are defined by applicable law or regulation, examples include:
1. a data transfer agreement with the party who will access or obtain the personal information; or
2. notice to and/or approval from a country’s local data protection authority; or
3. notice to and/or consent from the individual whose data is to be transferred.

Security

When applicable, Talkmap will implement reasonable technical and organizational measures to safeguard Personal Information and instruct third parties processing Personal Information on behalf of Talkmap to process and manage it in a manner which is consistent with Talkmap standards (for Talkmap owned information) or Talkmap Client standards (for Client information), as may be applicable.

Access

When applicable, and upon request, Talkmap will, within a reasonable time, manner, and in a readily intelligible form provide individuals appropriate access to Personal Information retained by Talkmap. Talkmap has the right to deny the request; however, the reasons of denial will be provided. Talkmap will erase, rectify, complete, or amend the data pursuant to a justified request.

Retention and Disposal

When applicable, Talkmap will retain Personal information in a form that permits identification for no longer than as necessary for the fulfilment of the stated purpose, and should be disposed thereafter in accordance with Talkmap’s policy and supporting procedures concerning data retention and destruction.

Transparency

Talkmap will be transparent, and make readily available to individuals, specific information related to management of Personal Information.

Custodianship

Talkmap will follow appropriate policies and practices agreed with its clients for the safe handling of Personal Information that it processes on behalf of its clients.

Enforcement and Redressal

Talkmap will provide appropriate robust mechanisms for assuring compliance with the Principles, and address grievance and / or provide recourse for individuals who are affected by non-compliance with the Principles.

Questions regarding this policy should be directed to Talkmap via email to securityops@talkmap.co