Automated functionality in nearly real-time
Easy-to-use dashboard & tools
Customer conversations are labeled & mapped by customer goal, with the height and position of the goal bars (on far left) showing the proportional volume, making it easy to prioritize the most important ones.
Each flow maps the paths taken by conversation type… the width of each path is proportionate to the volume of conversations taking that path.
Easy-to-use interface enables the user to simply click a flow to see patterns, explore paths & even read transcripts of calls.
Accelerated automation & business intelligence
We combine world-leading computational linguistics expertise with sophisticated AI and Machine Learning models for the world’s largest customer-focused enterprises.
Proprietary technology automates with surprising efficiency
Our technoplogy ingests, labels, structures & analyzes raw conversation data automatically and maps every customer conversation in nearly real-time allowing for timely insights, analysis, & acceleration of automation.
Intuitive Platform to access it all
Our patented Cloud SaaS Conversational AI platform provides dynamic mapping tools that are easy-to-use and produce customizable visual maps of 100% of an enterprise’s customer conversation data.
Leveraging a common framework to improve automation and CX across channels