WHAT IT DELIVERS
Accelerated automation and business intelligence that’s transforming business.
Delivering what’s critical to today’s businesses
BUSINESS INTELLIGENCE
Transformational speed & visibility into every area of your business
AUTOMATION
Accelerated bot development & ongoing automation improvement
PROFITABILITY
Data-driven discovery of revenue & cost savings opportunities
ALWAYS-ON DATA
Conversations offer continuous insight into what’s working, not working, unmet needs, and best practices.
Business Intelligence
Talkmap is like a crystal ball for your business
Transformational speed & visibility into every area of your business
Easy-to-use, customizable and searchable interface identifies topics your customers are talking about, from their perspective and using their own words.
product / service issues
business challenges
legal / compliance
competitive risks
happy / unhappy paths
marketing insights
best practices
current events & trends
Companies often experience business impacts but can’t identify the cause…
Talkmap provides visibility to identify issues quickly.
Talkmap dramatically accelerates the speed and scale of bot development
Accelerated bot development & ongoing automation improvement
Game-changing automation of intensive manual processes accelerates & improves bot development and keeps them current.
People like automation when it works well.
In just days, Talkmap automated a world-leading fintech company’s large data science team’s two-year effort. See what they delivered.
Recent Talkmap results for world-leading financial company:
Training machine-learning models requires more manual work than people think
Talkmap automates the highly-manual 90% and provides powerful tools for the last 10%
More complex than it looks
Average time allocated to machine-learning project tasks January 2020, of total
The Result
We automate the manual work so you can focus on the important stuff.
We’re totally sold on rolling this out across all channels
CONTACT CENTER BPO
Talkmap proven through technical machine learning models and trials
Talkmap produced +30% greater accuracy and performance through the use of AI Models and ML that use existing conversations (calls/chats).
+30% increase in machine-learning performance
See what transformational insights & speed can do for your business.
Automation
We enable customers to interact naturally & efficiently with automation
Continuous model learning keeps automation running smoothly.
Talkmap ingests 100% of customer conversations to dynamically learn, train, & keep bots current using language your customers understand.
The Result
Automation that works 250X faster than current methods via a fully automated cloud SaaS platform.
Conversation intents (goals) discovered in nearly real-time from existing conversation chats/calls (vs. long wait times for project results previously)
This platform is like having 300 QA people – except we can use our actual information vs spot checking
CONTACT CENTER BPO EXECUTIVE
Customer Results:
Talkmap identified +50%-200% more intents/goals in a fraction of the time
Talkmap proven through tier one enterprise proof-of-concept technical projects
I’m ready to maximize automation for my business.
Profitability
Data-driven discovery of revenue & cost savings opportunities
Talkmap’s timely insight enables companies to capture new revenue & cost savings
BETTER BOT INPUTS & ONGOING AUTOMATION IMPROVEMENT
Talkmap enables people to interact naturally with automation, delivering better CX, retention, & reductions in live agent costs.
REDUCE MANUAL EFFORT &INCREASE PROFITABILITY
We save companies millions of dollars while redeploying critical resources, including reductions of high-cost, hard-to-find resources.
ACCELERATES TIME-TO-VALUE
Identification & implementation of new revenue opportunities, including best practices in customer acquisition, retention, & more.
Our dynamically guided AI & machine learning models drastically improve accuracy, visibility and speed
CONTINUOUS BUSINESS INSIGHTS & MODEL LEARNING
Talkmap ingests 100% of customer conversations to deliver continual insights into your most valuable untapped assets- customer conversations. This offers a critical pulse into your customer experience and keeps automation current.
BETTER-THAN-HUMAN ACCURACY
Talkmap’s patented AI-powered machine learning- with conversational understanding delivers significantly higher accuracy/ F1 intent scores in nearly real-time.
NEVER-BEFORE-SEEN VISIBILITY ACROSS MILLIONS OF CONVERSATIONS
Talkmap identifies patterns from customer data that point to the best opportunities for business improvements & automation. And a dashboard that make it easy for every person with customer-facing responsibility to access & act on the data.
LINGUISTICS-AIDEDMACHINE LEARNING
Talkmap learns your data, then uses world-leading linguistics expertise to provide transformational visibility into your customer and superior automation.
+200%-500% THE NUMBER OF DISCOVERED BOT INTENTS
Talkmap identifies more intents in a fraction of the time and cost. This improves customer experience by making it easy for people to interact with automation.
ACCELERATED TIME TO VALUE 250X FASTER
Talkmap accelerates transformation of Customer Experience by: 1) Identifying issues in operations; 2) Enabling successful automation, and 3) Capturing best practices in scripting to transform all agents into your best agents.
Always-On Data
If you’re working with old data, what are you working with?
Talkmap enables you to keep a pulse on what customers are saying about new products, promotions, product & service issues, competitive activity & current events.
Conversations offer continuous insight into what’s working, not working, unmet needs, and best practices.
It’s easy to see why conversations are the most valuable untapped asset of an organization.
This is why timely insight is critical…
Quick action is essential to maximize growth and profitability.
Talkmap named market leader in Conversation Automation Platforms
The “Better Bots Faster”
Movement: new platforms from Nuance, Talkmap and Google
ARTICLE BY OPUS RESEARCH ANALYST, DAN MILLER
Like employee training, but for bots
Cognition puts call center and live chat customer conversations in a format
that the business can see and that bots can learn from.
The Result
It’s like a bot listened to every agent conversation to learn how to handle every scenario the right way from the very beginning.