Webinars
How will intelligent chatbots and IVRs change your contact center?
Your contact center will be more automated with chatbots and IVR in the very near future, but to get there will it be an evolution or a revolution? In this workshop David Attwater discusses the key topics to help you and your teams manage the transition to a more...
What’s So Hard About Conversational Analytics?
In this webinar, David Attwater, Senior Scientist at Talkmap dives in to the intricacies of conversation, honing in on the unique nature of contact center conversations and their related analysis. In the webinar we answer questions such as: How do conversations...
What are Gen AI and LLMs?
In this webinar, David Attwater, Senior Scientist at Talkmap provides a background on Gen AI and LLMs. In the webinar we will dive into topics such as: Gen AI LLMs Current applications of these concepts with CX Implications for the future related to these topics Who...
How to Use Generative AI and LLMs to improve CX, reduce costs and improve profits
In this event Talkmap EVP, Ken Goldberg, describes how to use Generative AI and LLMs to improve CX, reduce costs and improve profits. David Attwater, Senior Scientist at Talkmap also demonstrates the latest version of our product, and answers audience questions....