Press
Talkmap Releases Talkdiscovery 9.0: AI Service Delivering Unmatched Accuracy and Insights for CIOs and Data Officers to Enhance Governance and Compliance
DALLAS, TX August 19, 2024 – Talkmap, the leading generative AI platform specializing in contact center Conversational Intelligence, is excited to announce the launch of Talkdiscovery 9.0. This release marks a significant milestone in the pursuit of real-time,...
Talkmap® Unveils Talkdiscovery® Version 8.3, Revolutionizing Contact Center CX with Advanced LLM Accuracy and Performance to Agent Desktops
DALLAS, April 29, 2024 Talkmap, the leading generative AI platform for contact center Conversational Intelligence used by some of the largest mobile service providers and financial services institutions, is thrilled to announce the release of version 8.3 of the...
Navigating the Intricacies of Generative AI and Conversational Analytics
By David Attwater, Senior Scientist, Talkmap Conversational analytics is essential for businesses interested in how to dissect the nuances of customer conversations and interactions in order to improve the customer experience, reduce costs and improve profits....
Understanding Generative AI and Large Language Models
By David Attwater, Senior Scientist, Talkmap Over five billion people have access to the Internet today, and more and more of them are talking about Generative AI. In fact, it’s being used more and more by the second. Since the launch of ChatGPT in 2022, artificial...
How Talkmap Was Built: Cracking The Enterprise Call Center Nut With Generative Ai—Part 4
Radical new approaches to long-standing problems appear thanks to generative AI Big Idea #4: Nitty Gritty Generative AI Operationalization Armed with a language model, conversational AI, and the ability to visualize conversations, the next challenge was to deploy...
How Talkmap Was Built: Big Idea 3 – Democratizing Access To Conversational Data
Radical new approaches to long-standing problems appear thanks to generative AI With the rise of AI, more and more organizations were able to utilize this technology in an attempt to gain deeper insights into their conversational data. However, early in AI’s...
How Talkmap Was Built: Big Idea 2 – Intent Discovery for Conversational Analysis
Radical new approaches to long-standing problems appear thanks to generative AI The business case for AI is stronger than ever. AI technology has streamlined day-to-day processes, allowing for safe, secure, and rapid solutions to pre-existing business problems....
The Future Of Conversational Ai Begins With Continuous Intent Discovery
Generative AI and LLMs have been all the rage over the last two to three quarters, and many companies are scrambling to get ‘something’ delivered. While others are trying to figure out how to apply Generative AI and LLMs across the enterprise, we have been using AI...
Andy Menzies Joins Talkmap® as Chief Revenue Officer
FOR IMMEDIATE RELEASE New CRO brings decades of software industry expertise and hyper growth experience; will oversee sales, marketing, customer success, indirect channels, and delivery. – Talkmap is proud to announce the addition of Andy Menzies as their Chief...
Scott Murray, an Industry Veteran, to Join Talkmap Board of Directors
FOR IMMEDIATE RELEASE New Board Member brings decades of industry experience – DALLAS, July 11, 2023. Today, Talkmap, a leading AI-powered conversational intelligence platform that transforms call center conversations into understanding and engagement, announced that...