Analyze & Understand

Analyze & Understand Product Set

Retention Assistant

Predict and prevent customer churn

The Retention Assistant identifies early warning signs of customer churn in conversations, enabling proactive intervention with personalized retention offers before customers leave.

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Problem

1Customer churn is only detected after cancellation
2Win-back efforts are costly and often unsuccessful
3Limited ability to identify at-risk customers early
4Generic retention offers have low success rates

Product Solution

✓Predictive churn scoring and early warning
✓Automated retention offer recommendations
✓Customer lifetime value analysis
✓Proactive outreach campaign triggers

Deep Researcher Assistant

Perform advanced conversational analysis

The Deep Researcher Assistant conducts comprehensive analysis of conversation data, uncovering nuanced insights and patterns that inform strategic business decisions.

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Problem

1Complex analysis requires significant time and expertise
2Strategic insights are buried in overwhelming data volumes
3Limited ability to connect patterns across different timeframes
4Business decisions lack comprehensive conversational intelligence

Product Solution

✓Advanced conversation analytics and pattern discovery
✓Strategic insight extraction from large datasets
✓Cross-conversation correlation analysis
✓Business intelligence reporting and recommendations

Analyst Assistant

Real-time analysis of contact center conversations to surface actionable insights

Automatically analyze every customer conversation to identify patterns, trends, and insights.

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Problem

1Manual analysis only covers a small percentage of conversations
2Insights are discovered too late to act on them effectively
3Patterns across thousands of interactions are impossible to spot manually
4Valuable customer feedback gets lost in the noise

Product Solution

✓Real-time conversation analysis
✓Sentiment tracking across entire customer journeys
✓Automated trend identification and alerting
✓Integration with existing contact center platforms

Customer Experience Assistant

Enhance customer satisfaction

Our Customer Experience Agent identifies satisfaction drivers and pain points in real-time, enabling proactive intervention to improve CSAT and reduce churn.

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Problem

1CSAT surveys only capture a fraction of customer sentiment
2Customer dissatisfaction is discovered after the interaction
3Root causes of poor experiences are difficult to identify
4Limited ability to intervene during negative experiences

Product Solution

✓Real-time CSAT prediction and scoring
✓Automated identification of satisfaction drivers
✓Proactive intervention recommendations
✓Customer journey mapping and analysis

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Analyze & Understand