Product Solutions

Plan & Decide

Use insights to develop strategies and workflows.

Plan & Decide Product Set

Real-time Dashboard

Monitor performance as it happens

Get a live view of your contact center operations with our real-time dashboards. Track key metrics, monitor agent performance, and identify issues before they become problems

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Less−
Problem
  • 1Contact center managers lack visibility into current performance
  • 2Issues are discovered after they impact multiple customers
  • 3Manual report generation takes too much time
  • 4Performance data is scattered across multiple systems
Product Solution
  • ✓Live performance monitoring across all channels
  • ✓Customizable dashboards with key metrics
  • ✓Real-time alerts for performance anomalies
  • ✓Historical trend analysis and reporting

Operations Assistant

Optimize contact center operations

The Operations Assistant analyzes operational inefficiencies and provides recommendations to streamline processes, improve resource allocation, and enhance overall contact center performance.

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Problem
  • 1Operational inefficiencies are difficult to identify and quantify
  • 2Resource allocation decisions lack data-driven insights
  • 3Process improvements are reactive rather than proactive
  • 4Performance optimization efforts are ad-hoc and inconsistent
Product Solution
  • ✓Operational efficiency analysis and recommendations
  • ✓Resource allocation optimization
  • ✓Process improvement identification
  • ✓Performance bottleneck detection and resolution

Compliance Assistant

Ensure regulatory compliance across all customer interactions

Automatically monitor conversations for compliance risks and flag potential issues before they become problems.

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Problem
  • 1Manual compliance monitoring is error-prone and inconsistent
  • 2Compliance violations are often discovered too late
  • 3Regulatory requirements are constantly evolving and difficult to track
  • 4Documentation for audits is time-consuming to collect
Product Solution
  • ✓Real-time compliance monitoring
  • ✓Industry-specific regulation templates
  • ✓Automated risk scoring and alerting
  • ✓Complete audit trail for regulatory requirements

Planner Assistant

Transform insights into action plans

Our Planner Assistant converts analytics insights into structured action plans, creating clear steps for implementation so teams can move from data to action quickly.

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Problem
  • 1Insights sit unused because next steps are unclear
  • 2Action planning takes too long after insights are discovered
  • 3Teams struggle to prioritize which initiatives to pursue
  • 4Implementation efforts lack structure and accountability
Product Solution
  • ✓Automated action plan generation from insights
  • ✓Task prioritization and resource allocation
  • ✓Implementation timeline and milestone tracking
  • ✓ROI estimation for proposed initiatives

Additional Product Sets

Listen & Detect

Uncover what customers really think.

See Solutions

Analyze & Understand

Turn voice data into business intelligence.

See Solutions

Act & Improve

Train, guide, and enable agents to perform better.

See Solutions

Get started with a free trial

Use the Talkmap Solution Builder to create your customized product solution and we’ll hook you up with a free trial.

Talkmap Automated Solution Builder

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