Real-World Case Studies
Benefit: Real-Time Visibility to Troubleshoot Operations
Talkmap gives you real-time visibility & game-changing insight into every aspect of your business.
For one of the world’s largest companies, Talkmap’s deployment into one of their large call centers consistently identified an average of 10 significant business improvements per hour, ranging in value from $500K-$4M each.
This caused the company to:
- Immediately expand it to other call centers
- Optimize their organization’s structure to act on the real-time insights
- Opportunities being identified in real-time.
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Key KPIs impacted include.
Improved Customer Experience
Operating Cost Reductions
Improved Contact Center Metrics