Real-World Case Studies

Benefit: Real-Time Visibility to Troubleshoot Operations

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Talkmap gives you real-time visibility & game-changing insight into every aspect of your business.

For one of the world’s largest companies, Talkmap’s deployment into one of their large call centers consistently identified an average of 10 significant business improvements per hour, ranging in value from $500K-$4M each.
This caused the company to:

  • Immediately expand it to other call centers
  • Optimize their organization’s structure to act on the real-time insights
  • Opportunities being identified in real-time.

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Improved Customer Experience (CX)

Key KPIs impacted include.

1

Improved Customer Experience

2

Operating Cost Reductions

3

Improved Contact Center Metrics

Game-changing intelligence. Transformational visibility.
At the volume, speed & scale required by the world’s leading brands.

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