Real-World Case Studies

Benefit: Optimized Agent Handling of Calls

With Talkmap, users can see best practices and compliance, e.g., for proper caller verification and/or regulatory statements.

A large bank was able to see that many agents were asking unnecessary / extraneous caller verification questions; they also were able to track where agents were providing the required statements to avoid regulatory non-compliance fees.

See next case study

Key KPIs impacted include.


Improved Customer Experience


Operating Cost Reductions


Improved Contact Center Metrics

Game-changing intelligence. Transformational visibility.
At the volume, speed & scale required by the world’s leading brands.