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What They’re Saying
Talkmap conversational AI mapping allows the business to interact with their conversation data and drill down into it, validate it… Talkmap makes the insights actionable. Imagine if Marketing orgs get ahold of this. They can explore and determine marketing campaign strategies based on real customer insights and feedback; same with Sales and Retention opportunities. The value of Talkmap conversational AI mapping and data source with the full breadth of every conversation goes far beyond customer service.
-Gartner “Cool Vendors” Report
The Talkmap platform is accurate and secure. It is like having 300 QA personnel, except we can use our actual customer conversations and data as opposed to listening, monitoring or spot checking on samples. We can now QA 100% of the conversations automatically
-Contact Center Outsourcing BPO Consultancy Leader
Talkmap is a gold mine. Today, it takes us 45 days at a minimum to understand whether we sold a product, or have any issues, and take the actions we need to take. If we can flag these issues and insights and pump out these actions on a daily basis, its immeasurable. We would love the ability to do this on an hourly, daily or weekly basis leading us to real-time actionable insights. Talkmap will be a big part of how we improve overall customer interaction and conversion rates.
-Senior Executive Customer Care Tier 1 Mobile Operator
See the patterns across ALL of your conversations
Our easy-to-use Cloud SaaS platform automatically ingests 100% of your raw conversations and chats, then labels, structures, and analyzes them daily! This delivers powerful results, including inputs for accelerated bot development and ongoing automation…and business insights that drive new revenue and improve operations: