Talkmap® Is the North Star of
Customer Experience Data
Transforming 100% of customer conversations into game-changing visibility and intelligence at the volume, speed, & scale to make it actionable for world leading brands
Talkmap is the only company delivering real-time conversational intelligence and insights at the volume and scale required to transform CX & EX for the world’s largest enterprises.
Latest Company News
NAVIGATING THE INTRICACIES OF GENERATIVE AI AND CONVERSATIONAL ANALYTICS
Conversational analytics is essential for businesses interested in how to dissect the nuances of customer conversations and interactions in order to improve the customer experience, reduce costs and improve profits. Interpreting the complexity of language, context, and intent is therefore vital to build trustworthy connections across a variety of situations—especially contact center conversations.
UNDERSTANDING GENERATIVE AI AND LARGE LANGUAGE MODELS
This series aims to demystify Generative AI and Large Language Models, establishing what they are, how they work, and why they’ve become one of the most important innovations for businesses in recent years. This foundation will give us the better footing to explain when and how to use them in business.
The most valuable Customer Experience Data available.
An intimate understanding of your customers – and what really matters to them – is the goal of all Customer Experience Data, because this insight drives everything.
Talkmap automatically & continuously unlocks real-time insights, context, & preferences as they happen in your customer conversations.
"Customer care professionals are realizing that truly understanding the voice of the customer can only be done by listening to the verbal interactions of the customer with your company."
Talkmap is the only company that makes this possible. At the speed and scale enterprises need.
Test us, we’ll prove it.
We’re faster. Better. Unrivaled.
Talkmap translates customer interactions into actionable insights in real-time.
Patented AI-powered machine learning
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World leading linguistics
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Unmatched speed & scale
Talkmap® Customer Experience Data
Talkmap automatically and continuously analyzes, structures, organizes, labels, & visualizes raw conversations in real-time, to transform CX, EX, automation, & operations.
Customer conversations hold the secrets capable of transforming companies.
From hyper-personalized proactive CX & EX, to game-changing improvements in automation & operations.
Our powerful platform and partnerships have already made us an industry leader
Talkmap partners with leading Systems Integrators and Technology firms throughout the Martech and EX stacks to provide native integrations into leading CDP, CRM, ERP, and HR platforms.
Revolutionary solutions for multiple industries
Telecom
Banking & Financial Services
Insurance
Retail, CPG, Consumer Services
Healthcare
Why enterprises need Talkmap
Talkmap’s revolutionary Talkdiscovery platform enables you to understand EVERY interaction your brand has with EVERY customer at scale, in real-time.
Talkmap’s patented technology automates the effort to understand, structure, organize, & visualize 100% of your customer conversations.
This delivers the unbiased, timely, & actionable insights and visibility to transform key areas:
CX: An intimate understanding of your customer & what really matters to them transforms their journey.
EX: Employees who have the tools to make their customers happy enjoy their job & deliver great CX.
Automation: Dramatically accelerates & improves omni-channel self-service while lowering costs & improving CX.
Operations: Quickly identify & improve issues in every area of your business
It’s Business Intelligence at the source.
Automatic learning. At scale. In real-time.
“The Conversational Intelligence Gap and What To Do About It”
– Opus Research
“One company that is gaining significant traction in this space among industry leaders and systems integrators is Talkmap. Talkmap is a Conversational Intelligence company whose models and algorithms utilize 100% of ongoing customer conversations as they occur to gain accurate and timely visibility into customers and how they change over time. Importantly, because Talkmap’s models are not pre-built, but rather are trained by actual customer conversations, their accuracy, value, and actionability are all demonstrably improved and is what enables it to work on an ongoing, sustainable basis. As customers change, Talkmap’s models identify it.”
